We ship from Morocco using FedEx Express. Please allow between 2-5 business days to get your order shipped for items that are in stock. If the product you ordered is on back order, please allow up 2 weeks to ship your product. If you received an item that is damaged please notify us within 24 hours of receiving your order and we will gladly replace it. If you are unhappy with your order, let us know within 14 days of receiving it and we would be glad to do what we can to make things right. No returns will be accepted before our authorization. Please note that all items are handmade and unique, therefore sizes, colors, grain patterns and tones may vary slightly. These variations are the telltale signs of authentic artisanal workmanship and should not be considered as defects. Each piece goes through inspection before shipping to you.
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.